Refund And Cancellation Policy

  1. If you need to cancel your booking, please contact Sterling Executive Transfer as soon as possible.
  2. We will be happy to cancel & refund a booking as long as we have 24 hours notice admin charge will be applied.
  3. If you cancel a booking after the vehicle has been dispatched then a charge will be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.
  4. Coach Transfer service are cancellation charge incurred: 50% of paid price for provision of service.
  5. Coach Transfer service cancellation should be informed with in 15 days or 100% charge incurred of paid price for provision of service.
  6. Paid Airport Transfer bookings All refunds will be decided by the manager, and payment will be refunded to the customers debit / credit cards.